TERMS & CONDITIONS

Gym users must be at least 16 years of age.

I understand I will use the gym facilities at my own risk.

 

I agree to comply with the fitness area rules which are displayed within the gym. I understand that I may be asked to leave the facility if I fail to do so. Entry to the facility may be refused at any time for any other justifiable reason.

When using any of the lockers, I am doing so entirely at my own risk and that Solway Fitness cannot be held responsible for any damage and/or theft of personal belongings even when the door is locked. I will be charged £5 if I lose a locker key.

Should I make use of the car park, I do so at my own risk and agree that Solway Fitness cannot be held responsible for any damage to vehicles.

 

Membership payments are non-refundable and non-transferable with no exceptions. If I want to cancel my membership I must provide Solway Fitness with the required minimum period of notice as detailed within my membership plan.

 

I understand that it is the responsibility of the member to ensure that any standing order payments to Solway Fitness are cancelled.

PRIVACY & DATA PROTECTION POLICY

This is the website of Solway Fitness.

At Solway Fitness, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website and/or use any of our services. It also explains how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@solwayfitness.co.uk, or write to us at our postal address:
 

Solway Fitness
New Abbey Road
Dumfries
DG2 8ER

 

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, you join our gym or if you register to receive one of our newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, e-mail address, phone number, IP address, and information regarding what pages are accessed and when. If you join our gym, your bank information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below:

How is your information used?

We may use your information to:

  • process a gym membership application;

  • process orders that you have submitted;

  • to carry out our obligations arising from any contracts entered into by you and us;

  • seek your views or comments on the services we provide;

  • notify you of changes to our services;

  • send you communications which you have requested and that may be of interest to you. These may include campaigns, marketing, appeals, fundraising, promotions;

  • process a job application.

 

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our obligations. We will hold all your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example our management information systems and to send you e-mail or text message communication). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Solway Fitness network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do want to receive direct marketing communications from us about your local gym and our exciting products and services, then you can select to opt-in to our communications by ticking the relevant boxes situated in the joining process.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@solwayfitness.co.uk.

We reserve the right to contact you regarding important changes or updates to your account, contract or gym via post, e-mail, telephone or SMS.

Offline Data Protection

For the safety and security of you, our other members and our staff, and for associated purposes of crime prevention and detection, we operate 24-hour CCTV security at our gym. The images will be captured, processed and retained in accordance with our internal Privacy, CCTV & Data Protection Policy. Access to such footage will also be governed by the provisions of that policy.

We will securely store personal data including membership information and recorded CCTV footage.

You can contact us with any queries or concerns by emailing info@solwayfitness.co.uk

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@solwayfitness.co.uk, or write to us at: Solway Fitness, New Abbey Road, Dumfries, DG2 8ER.

You have the right to ask for a copy of the information Solway Fitness hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We use a number of IT systems within our digital infrastructure which store data to administer your membership. The security of each of these systems is regularly checked and reviewed in order to ensure it remains secure.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies'

Like many other websites, the Solway Fitness website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Google Analytics

Google Analytics is used to analyse traffic to this website. Google Analytics does not create individual profiles for visitors. Unlike some tracking services, Google Analytics does not have a database of individual profiles for each visitor. Google Analytics only collects aggregate data.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in December 2018.

SUMMER MEMBERSHIP

Summer Memberships are available to purchase until 30/06/2019.

Summer Memberships are valid for 3 months from date of purchase. Thereafter, an alternative membership must be purchased to continue using Solway Fitness facilities.

Member's profile and programme within the Solway Fitness app will deactivate after the 3 month period unless an alternative membership is purchased.

The free month membership must be redeemed between 1st November 2019 and the 29th February 2020. 

Summer Memberships are for new customers only.

 

Summer Membership cost £90 - this must be paid in full before the membership becomes active and is non-refundable and non-transferable.

 

Members will receive their tailored programme following consultation. 

It is the responsibility of the member to book the initial consultation. 

The Summer Membership tailored programme will take a maximum of 3 days to design and assign to the individual member following the initial consultation.

Active Summer Memberships allow immediate access to full opening hours at Solway Fitness.